Mission Statement & Policies
1. Mission Statement
To be a leading education centre globally in this current era. We aim to impart to our students the latest knowledge and practical experience to help them excel in their endeavors. We are committed to deliver good quality education through constant research and development.
2. Service Guarantees
We will clearly advise prospective Students on pre-requisites and requirements applicable to the various courses.
We are committed to protect Students against non-conformance to course guidelines.
3. Contractual Commitment
All prospective Students will enter into a Standard Student Contract with our training centre upon confirmation on enrolment into the courses.
Under the Student Protection Scheme, all International Students will need to open a Student Tuition Fee ESCROW Account with a CASE-endorsed bank. Local Students can opt-in to this scheme using the Standard Student Contract (LOCAL).
4. Security and Confidentiality of Student Information
4.1 All Students’ particulars obtained are solely for the purposes of completing course submission.
We will seek consent from Students should their particulars be used for purposes other than internal marketing and billing purposes.
We will ensure that the Student information is kept confidential at all times.
5. Payment and Refund
We are committed to the accuracy of charging our Students.
The exact amount of tuition fees and non-tuition fees (including security deposits if any), the payment terms, refund policy and transfer / withdrawal policy relating to the course will be clearly specified in the Standard Student Contract.
Method of payment for all fees will be in Singapore dollar. Types of payment accepted include cash, cheques, credit cards and NETs.
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We will issue receipts to acknowledge down payments and all payments.
6. Discounted and Promotional Prices
Any discounted prices for selected courses shall be prominently displayed and communicated to the Students.
For any promotions introduced, the period for which the promotion is valid shall be clearly stated.
7. Business Ethics
Our staffs shall not engage in unethical sales tactics to mislead the students.
Students are encouraged to report any unethical incidence to the management immediately.
Student’s pass for international students
Student’s Pass Application
We undertake to use best efforts to assist the Student if he/she requires a Student’s Pass from the ICA.
This includes, without limitation, providing the Student with advice on obtaining such pass, verifying the Student’s enrolment and immigration status, and doing all such things as may be necessary to procure the Student’s Pass on behalf of the Student
Refer to ICA website for more information: www.ica.gov.sg
Student’s Pass Not Transferable
The Student’s Pass issued is not transferable and will expire upon the Student ceasing to be our student.
We are under an obligation to inform the ICA of the Student’s withdrawal from, or completion of his/her course of study with us, and the Student shall deliver to us, within 7 days of the Student ceasing to be a student of our training centre, the passport and Student’s Pass of the Student for cancellation of the Student’s Pass.
Withdrawing from our training centre
A Student who withdraws from our training centre to enroll with another training centre shall be deemed to have withdrawn from the course and the Refund policy shall apply.
Student grievance procedures
Students feedback / complaints are to be documented using the Student Feedback / Complaint Form << please hyperlink to the form below…
Note: Feedback / complaints received from email shall be managed using
email correspondence.
The responsibility of staffs to ensure Student Feedback / Complaint are properly handled are defined in the Student Feedback / Complaint Form to ensure effectiveness in resolving the issues that were raised.
The training centre will keep complainant informed of the status of the complaint investigation.
Initial respond to a complaint by the training centre should be within 2 days upon receipt.
The training centre shall resolve complaints within a maximum of 21 days upon receipt of the complaint.
A Feedback / Complaint Investigation Report – Student will be submitted to the student
In the event that the Student and the Training centre are unable to resolve the dispute in accordance with the grievance procedure above, the Student and the training centre shall refer the dispute to the CASE Mediation Centre for mediation prior to instituting any legal action or proceedings.
The Student and the training centre hereby agree to such procedures and to pay such fees as the CASE Mediation Centre may prescribe from time to time for the purpose of resolving their dispute.
Refer to CASE website http://www.case.org.sg/casetrust5.htm for more details
Student Feedback / Complaint Form ??????
Part 1
1. Instructions to Students: ??????
Please complete the form and hand it to our staff. ??????????????????
Name of Student????: _________________________ Date??: _____________
Course Enrolled????: __________________________ Contact??: ___________
Feedback / Complaint Category: ????
External Agent’s Poor Performance (e.g. Accommodation , Recruitment)??????
Staff Non-Ethical Practice ????????
Lecturer’s Performance ??????
Course Materials ????
Class Room / Facilities ??/??
Problem adapting to environment??????
Others ??
Please describe clearly the nature of feedback / complaint: ?????:
2. Instructions to Admin / Customer Service Staff: ????????
Please clarify with the students on any areas that are not clear.
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Inform the student that the issues will be looked into and resolved within 21 days with a written report to be submitted to the student
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Inform the student that “In the event that the Student and the training centre are unable to resolve the dispute in accordance with the grievance procedure above, the Student and the training centre shall refer the dispute to the CASE Mediation Centre for mediation prior to instituting any legal action or proceedings. The Student and the training centre hereby agree to such procedures and to pay such fees as the CASE Mediation Centre may prescribe from time to time for the purpose of resolving their dispute.”
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Ensure student acknowledge on the initial response. ???????????????.
Investigate and resolve the issue. ??????????????????.
Feedback / Complaint Received by????????: __________________________
Initial acknowledgement by Student????: ________________________________
Date of initial response: ___________________________________ (within 2 days)
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All Students’ particulars obtained are solely for the purposes of completing course submission. We will seek consent from Students should their particulars be used for purposes other than internal marketing and billing purposes. ?????????????. ????????????, ????????. Updated on: Dec 2006
Refund Policy
Withdrawal by student: (withdraw, transfer or change course)
Request for transfer / withdrawal / deferment must be made in writing and submitted together with supporting documents to the training centre.
A Student who request for transfer / withdrawal / deferment within our training centre or request to transfer to another training centre shall be deemed to have withdrawn from the course and the same refund policy applies.
For Deferment:
a. Request for deferment must be made in writing and submitted together with supporting documents and /or valid reasons to the training centre.
b. The training centre shall consider the validity of the reasons for deferment and make a decision and informed the student the outcome within fourteen (14) days after receiving such request.
Our refund policy:
% of [the aggregate amount of the Course Fees and Additional Fees paid under Clause 1.7 and 1.10]
If Student’s written notice of withdrawal is received
[80%] More than [14] days before the Commencement Date
[50%] Before, but not more than [14] days before the Commencement Date
[25%] After, but not more than [7] days after the Commencement Date
[10%]* More than [7]* days after the Commencement Date, but not more than [14]* days after the Commencement Date
[0%] More than [14] days after the Commencement Date
Note: Non-Tuition Fees / Additional Fess are non-refundable.
Termination of course by training centre
If the training centre terminates the Course for any reason prior to the completion of the Course, the training centre shall within 14 days after receiving the Student’s notice of withdrawal refund to the Student the entire amount of the Tuition Fees and Deposit; and the Non-Tuition Fees and/or Additional Fees.
Student Protection Scheme (SPS)
Under the Student Protection Scheme, all International Students will need to open a Student Tuition Fee ESCROW Account with a CASE-endorsed Bank.
Local Students can opt-in to this scheme using the Standard Student Contract (LOCAL).
The SPS serves to protect the students’ fees in the event the training centre is unable to continue operations due to insolvency, and/or regulatory closure. Moreover, the SPS protects the students if the training centre fails to pay penalties or return fees to the student arising from judgments made against it by Singapore Courts.
Tuitions Fees under the SPS scheme should be paid to:
Escrow Account name: ABSNA - SPS Escrow Account
Escrow Account number: 147-770440-002
For more information on Student Protection Scheme and Escrow Accounts, please visit the website http://www.case.org.sg/casetrust5.htm
Please click here to view our Master Escrow Agreement. << please hyperlink this agreement.
Accommodation options for students
We do not provide accommodation services to our students. Students are to look for their accommodation needs themselves. Refer to Singapore Tourism Board (STB) website for accommodations information if necessary at www.stb.gov.sg
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